Hoe AI jouw feedback tools transformeert: minder oppervlakkige antwoorden en meer diepgang
Feedback is goud waard. Het stelt je in staat jouw dienst of product af te stemmen op de wensen en behoeften van jouw klan...
Case study: Hoe een webshop 62% meer relevante feedback kreeg
Veel organisaties die de klantbeleving centraal stellen, maken gebruik van klantfeedbacksoftware. Toch komen bij open vrag...
BCC Electronics - The cost of not knowing what customers want
BCC Electronics, once a leading name in the electronics retail industry, declared bankruptcy in a surprising turn of events. ...
The "New Coke" Debacle - A Lesson on customer feedback
In 1985, The Coca-Cola Company made a significant change to its century-old Coke formula, introducing "New Coke." The decisio...
Twitter's "Fleets" Feature - Navigating product innovations
In November 2020, Twitter introduced "Fleets", a feature that allowed users to share ephemeral content that would disappear a...