Get insights into what people are talking about and their associated sentiment with AI text analysis. Drive your strategy with certified NPS, CES, and CSAT dashboards, or create custom dashboards.
You have unstructured feedback and struggle with getting an overview and insights.
You want to work with popular metrics like NPS, CES, and CSAT but don’t know how to interpret them.
You want to filter data in more detail, such as feedback given on a specific page in a specific timeframe.
You want to receive feedback, sign-ups, or leads and visualize them with a custom dashboard.
We get it
Ralph, creator of Smilejet: Recently, I worked on a webshop for technical products, where there was a need for more insight into the effort potential customers had to put in to reach their goal. Through Listen, I set up a CES feedback form and positioned it at strategic moments and places via Distribute. A month later, ... Read more I reviewed the CES dashboard with the client, and it turned out that the download links for some technical drawings no longer worked, leading to frustration. Additionally, it was often mentioned that some important features were missing in the specifications, negatively impacting conversion. Thanks to active listening and quick action, we were able to resolve these small issues before they had a larger impact on business results.
How Smilejet helps you succeed
With dashboards for text analysis, Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT), you gain immediate insights and an overview of collected feedback and other relevant data. Thanks to extensive filtering options, you can effectively eliminate noise, while creating custom dashboards for targeted overviews that fit your specific needs. Filter ruis en creëer op maat gemaakte overzichten.
NPS, CES, CSAT Dashboards
Gain instant insights into certified popular metrics like NPS, CES, and CSAT. Use advanced filters and drill down into the data in the charts.
AI Text Analysis
Part of Listen. Gain insights into what people are talking about and the sentiment at scale, and interact with the received data via AI for specific answers.
Custom Dashboards
Get insights your way. Custom dashboards also integrate with Observe to monitor how visitors experience specific website features or versions.
Questions? We have answers
Features
How does it work?
Using advanced analytics with the help of AI and machine learning, patterns and trends in your collected feedback are identified. This helps you quickly gain insights and take timely action.
Rates
Am I committed to anything?
No, you’re not committed to anything. The subscription can be canceled directly via the account, and it will automatically end on the cancellation date. There is no cancellation period.
How much does it cost?
This depends on what you need. Check the pricing page for current subscriptions and rates. All rates are excluding VAT.
Can I try it first?
Yes, there is a free and no-obligation trial period of 14 days with all features. No credit card required, just get started right away.
Yes, a change can be requested at any time. However, an interim upgrade or downgrade will become active immediately and void the previous package without a pro-rata rate. In this case, we add extra months to compensate for the previous package. Please contact us for this.
Security
How secure is my customer data?
The security of customer data is our top priority. Customer data and servers are hosted only in Europe, and data is encrypted during transmission and storage. We have a partnership with Amazon Web Services (AWS) to ensure scalability and the highest security standards and policies. The AWS ISO 27001 certification can be downloaded here.
Where is customer data stored?
All data is stored in modern, secure data centers within the EU. This ensures optimal protection and is fully compliant with GDPR guidelines.
Who has access to my customer data?
Only authorized personnel, the user who created the account (super admin), and team members with personal data access within the account have access to the data. The support team can view data upon request, for example, for technical support.
How about customer privacy?
All data is collected according to GDPR guidelines. Customers have the right to access and delete their data.
What happens in case of a data breach?
There is an extensive protocol for data breaches, including immediate notification to affected individuals and authorities if necessary. All steps are documented according to GDPR guidelines.
Implementation
Will I get help with the implementation?
Yes, you will have access to comprehensive documentation and video tutorials. For some subscriptions, more extensive support is available, where we assist your developer(s) via email or Teams.
Which integrations are possible?
There are ready-to-use integrations with popular platforms such as Salesforce, HubSpot, Zendesk, Slack, and Microsoft Teams via Make.com and Zapier. Custom integrations are also possible via the API.
Support
What support do I get?
All customers get unlimited access to best-effort email support and the help center. Some subscriptions offer premium support with more in-depth assistance, including support via Teams or by phone.
What are the support response times?
Email support is typically answered within 7 business hours and is available on weekdays from 9:00 to 17:00. Custom support offers help outside office hours and has an average response time of 1 hour.
Is there a help center available?
Yes, there is a comprehensive help center with guides, best practices, and video tutorials. It is continuously updated with new content.
Will I get training for my team?
Yes, in addition to the help center, you can take customized training. This is available for an additional cost starting at €299. Training is provided via Teams or on-site (starting at €899). All prices are excluding VAT.
Legal
Is it compliant with GDPR guidelines?
Yes, all processes and systems comply with GDPR guidelines. Data processing agreements are available, and you remain the owner of the collected data at all times.
Can I export my data?
Yes, all collected data remains your property and can be exported at any time in common formats such as CSV and Excel.
Do I need permission to load your installation tag?
By default, we do not place tracking cookies that follow visitors across multiple websites. In some cases, we do store anonymous data such as a numeric ID, the number of pages visited, the time spent on the website, and similar data. Legislation may vary by jurisdiction, so we always recommend asking for consent beforehand.
What happens to my data if I stop?
You can export all your data before you cancel. After termination, all data will be permanently deleted within 90 days.
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