Show content to the right visitor at the right time
Precisely determine when your visitors will see your (feedback) form, promotion, or other content. Increase relevance and ensure better responses and higher conversions.
You show a newsletter or other promotional pop-up, but it has low conversion.
You have promotions you want to show at the right time, without disturbing visitors with a direct pop-up, but you don’t know how.
You want to ask for feedback or show relevant content after a specific action, such as completing an order.
We get it
Ralph, creator of Smilejet: Recently, I worked on a webshop where many visitors left the site quickly. What struck me immediately was that new visitors had to close several pop-ups before they could even view the webshop. These pop-ups, like a newsletter signup or a discount offer, were shown at ... Read more irrelevant times. Many new visitors clicked them away immediately because they weren’t familiar with the webshop and a large pop-up was disruptive.
To solve this problem, I optimized the timing of pop-ups with distributions. New visitors now only see a pop-up after being on the site for at least 1 minute and having viewed at least 70% of the page. This reduced irritation and ensured that the pop-up only appeared when there was some interest. The result? The number of visitors who stayed and continued browsing increased by 7%.
How Smilejet helps you succeed
With smart targeting software, we help you display content to a website visitor at the right time. You control exactly when a visitor in their customer journey sees relevant information and promotions. This can be through a striking pop-up, a subtle banner, or seamlessly integrated within other content.
Key Features
Flexible Content Placement
Embed forms (and other content) prominently, subtly, seamlessly between page content, or as a sidebar.
Show at the Right Time
Present forms and other content at the ideal moment thanks to advanced targeting.
One Dashboard, Multiple Websites
Manage distributions for multiple websites in one organized dashboard.
Launch directly, online in just a few minutes
Install a small piece of JavaScript via a tag manager or manually within minutes, then sit back while the tool takes care of the rest.
A distribution consists of the content you want to show and the set conditions that determine when the content will be displayed.
What types of content can I add?
Almost all types of content are possible. With our advanced form and content builder, you can easily add and manage content yourself. For example, forms for various purposes such as feedback, newsletter sign-ups, or quick contact. In addition to asking questions, you can also integrate multimedia elements such as images, videos, and custom HTML content.
How does it work?
You simply decide which content you want to display at what time. By adding a small piece of JavaScript to your website or webshop, we automate the distribution of the set content.
Can I use it on multiple websites at once?
Yes, you can set up a distribution for one or more websites. However, we recommend creating a separate account for each website.
Rates
Am I committed to anything?
No, you’re not committed to anything. The subscription can be canceled directly via the account, and it will automatically end on the cancellation date. There is no cancellation period.
How much does it cost?
This depends on what you need. Check the pricing page for current subscriptions and rates. All rates are excluding VAT.
Can I try it first?
Yes, there is a free and no-obligation trial period of 14 days with all features. No credit card required, just get started right away.
Yes, a change can be requested at any time. However, an interim upgrade or downgrade will become active immediately and void the previous package without a pro-rata rate. In this case, we add extra months to compensate for the previous package. Please contact us for this.
Security
How secure is my customer data?
The security of customer data is our top priority. Customer data and servers are hosted only in Europe, and data is encrypted during transmission and storage. We have a partnership with Amazon Web Services (AWS) to ensure scalability and the highest security standards and policies. The AWS ISO 27001 certification can be downloaded here.
Where is customer data stored?
All data is stored in modern, secure data centers within the EU. This ensures optimal protection and is fully compliant with GDPR guidelines.
Who has access to my customer data?
Only authorized personnel, the user who created the account (super admin), and team members with personal data access within the account have access to the data. The support team can view data upon request, for example, for technical support.
How about customer privacy?
All data is collected according to GDPR guidelines. Customers have the right to access and delete their data.
What happens in case of a data breach?
There is an extensive protocol for data breaches, including immediate notification to affected individuals and authorities if necessary. All steps are documented according to GDPR guidelines.
Implementation
How long does the implementation take?
Typically, the JavaScript tag can be implemented within 5-15 minutes, for example via a tag manager or manually. Forms, automatic detections, session recordings, and heatmaps will be active immediately afterward.
Will I get help with the implementation?
Yes, you will have access to comprehensive documentation and video tutorials. For some subscriptions, more extensive support is available, where we assist your developer(s) via email or Teams.
Which integrations are possible?
There are ready-to-use integrations with popular platforms such as Salesforce, HubSpot, Zendesk, Slack, and Microsoft Teams via Make.com and Zapier. Custom integrations are also possible via the API.
Support
What support do I get?
All customers get unlimited access to best-effort email support and the help center. Some subscriptions offer premium support with more in-depth assistance, including support via Teams or by phone.
What are the support response times?
Email support is typically answered within 7 business hours and is available on weekdays from 9:00 to 17:00. Custom support offers help outside office hours and has an average response time of 1 hour.
Is there a help center available?
Yes, there is a comprehensive help center with guides, best practices, and video tutorials. It is continuously updated with new content.
Will I get training for my team?
Yes, in addition to the help center, you can take customized training. This is available for an additional cost starting at €299. Training is provided via Teams or on-site (starting at €899). All prices are excluding VAT.
Legal
Is it compliant with GDPR guidelines?
Yes, all processes and systems comply with GDPR guidelines. Data processing agreements are available, and you remain the owner of the collected data at all times.
Can I export my data?
Yes, all collected data remains your property and can be exported at any time in common formats such as CSV and Excel.
Do I need permission to load your installation tag?
By default, we do not place tracking cookies that follow visitors across multiple websites. In some cases, we do store anonymous data such as a numeric ID, the number of pages visited, the time spent on the website, and similar data. Legislation may vary by jurisdiction, so we always recommend asking for consent beforehand.
What happens to my data if I stop?
You can export all your data before you cancel. After termination, all data will be permanently deleted within 90 days.
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