Discover obstacles analytics cannot tell you about
Virtually sit beside your visitors and see what grabs their attention, where they click, and if they really scroll as far as you hope. Automatically uncover website issues with actionable UX detections, session recordings, and heatmaps.
Je weet wel waar bezoekers afhaken, maar niet waarom Analytics vertelt niet het verhaal achter de clicks. Ga virtueel naast je bezoeker zitten en zie wat en waarom het fout gaat en ontdek verborgen kansen.
Je hebt te weinig tijd of middelen Wij begrijpen dat niet elke organisatie een UX team heeft, daarom zorgen wij voor een actiegericht dashboard met automatisch gedetecteerde problemen.
Bezoekers hebben klachten maar je hebt geen context Zie precies welke content een klant heeft gezien, waar ze vastlopen en geef gedetaileerde context zoals sessieopnames en metadata aan het betreffende team.
We get it
Ralph, founder: It’s late 2020, and I’m sitting at my desk handling the administration of a business that’s been running for ten years. COVID-19 had struck, and it was a tough time for everyone. My client base mainly consisted of small to medium businesses and freelancers. Slowly but surely, I saw a significant decline in customers, and new customers were barely coming in. The world changed, and so did... Read More the needs of customers. Due to a lack of continuous feedback and visual insights into how the tool was being used, I noticed this shift too late. This experience became the driving force behind the development of Smilejet, aiming to help other organizations tackle similar challenges.
How Smilejet helps you succeed
With continuous UX detections, you’ll automatically discover what’s going wrong on your website. Using more than eight frustration signals like rage clicks, frantic scrolling, form friction, and more, you’ll get an actionable dashboard, including session replays and metadata.
Key Features
Automatic Issue Detection
Dashboard with website issues like rage clicks, frantic scrolling, mouse movements, script errors, missing images, and more.
Session Recordings & Heatmaps
Discover what potential customers do with session recordings and heatmaps, and identify obstacles that prevent conversions.
Bug Tracking
See exactly what content a customer viewed, where they came from, the technology they used (browser and OS), and get context for suggestions and complaints.
Launch instantly, online in minutes
Install a small piece of JavaScript in minutes via a tag manager or manually, then sit back as the tool takes care of the rest.
By adding a piece of JavaScript, we can track mouse, scroll, type (masked), and click behavior and recognize patterns. We collect all this information and present it in a dashboard for immediate overview and insight.
Can I use it on multiple websites at once?
Yes, you can specify from which website you want to gather information using filters. However, we recommend creating a separate account for each website.
Rates
Am I committed to anything?
No, you’re not committed to anything. The subscription can be canceled directly via the account, and it will automatically end on the cancellation date. There is no cancellation period.
How much does it cost?
This depends on what you need. Check the pricing page for current subscriptions and rates. All rates are excluding VAT.
Can I try it first?
Yes, there is a free and no-obligation trial period of 14 days with all features. No credit card required, just get started right away.
Yes, a change can be requested at any time. However, an interim upgrade or downgrade will become active immediately and void the previous package without a pro-rata rate. In this case, we add extra months to compensate for the previous package. Please contact us for this.
Security
How secure is my customer data?
The security of customer data is our top priority. Customer data and servers are hosted only in Europe, and data is encrypted during transmission and storage. We have a partnership with Amazon Web Services (AWS) to ensure scalability and the highest security standards and policies. The AWS ISO 27001 certification can be downloaded here.
Where is customer data stored?
All data is stored in modern, secure data centers within the EU. This ensures optimal protection and is fully compliant with GDPR guidelines.
Who has access to my customer data?
Only authorized personnel, the user who created the account (super admin), and team members with personal data access within the account have access to the data. The support team can view data upon request, for example, for technical support.
How about customer privacy?
All data is collected according to GDPR guidelines. Customers have the right to access and delete their data.
What happens in case of a data breach?
There is an extensive protocol for data breaches, including immediate notification to affected individuals and authorities if necessary. All steps are documented according to GDPR guidelines.
Implementation
How long does the implementation take?
Typically, the JavaScript tag can be implemented within 5-15 minutes, for example via a tag manager or manually. Forms, automatic detections, session recordings, and heatmaps will be active immediately afterward.
Will I get help with the implementation?
Yes, you will have access to comprehensive documentation and video tutorials. For some subscriptions, more extensive support is available, where we assist your developer(s) via email or Teams.
Which integrations are possible?
There are ready-to-use integrations with popular platforms such as Salesforce, HubSpot, Zendesk, Slack, and Microsoft Teams via Make.com and Zapier. Custom integrations are also possible via the API.
Support
What support do I get?
All customers get unlimited access to best-effort email support and the help center. Some subscriptions offer premium support with more in-depth assistance, including support via Teams or by phone.
What are the support response times?
Email support is typically answered within 7 business hours and is available on weekdays from 9:00 to 17:00. Custom support offers help outside office hours and has an average response time of 1 hour.
Is there a help center available?
Yes, there is a comprehensive help center with guides, best practices, and video tutorials. It is continuously updated with new content.
Will I get training for my team?
Yes, in addition to the help center, you can take customized training. This is available for an additional cost starting at €299. Training is provided via Teams or on-site (starting at €899). All prices are excluding VAT.
Legal
Is it compliant with GDPR guidelines?
Yes, all processes and systems comply with GDPR guidelines. Data processing agreements are available, and you remain the owner of the collected data at all times.
Can I export my data?
Yes, all collected data remains your property and can be exported at any time in common formats such as CSV and Excel.
Do I need permission to load your installation tag?
By default, we do not place tracking cookies that follow visitors across multiple websites. In some cases, we do store anonymous data such as a numeric ID, the number of pages visited, the time spent on the website, and similar data. Legislation may vary by jurisdiction, so we always recommend asking for consent beforehand.
What happens to my data if I stop?
You can export all your data before you cancel. After termination, all data will be permanently deleted within 90 days.
Cookie consent We use our own and third-party cookies to show you more relevant content based on your browsing and navigation history. Here's our cookie policy.
