Get to know what people want and need. Improve your website and communication, discover conversion eating bugs early on, validate ideas, convince your team and listen to your audience at scale.
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Measure the NPS (Net Promotor Score) for your entire organisation. Or measure specific areas like customer service, sales, billing or even more in detail like product NPS. Watch, track and act in real time in your NPS dashboard including NPS trends and distribution.
Measure the CSAT (Customer Satisfaction) score for your entire organistion. Or measure specific areas like customer service, sales, billing or even more in detail like product CSAT. Watch, track and act in real time in your CSAT dashboard including CSAT trends and distribution.
Measure the CES (Customer Effort Score) for your entire organistion. Or measure specific areas like customer service, sales, billing or even more in detail like product CES. Watch, track and act in real time in your CES dashboard including CES trends and distribution.
Watch how your audience is browsing your website or service to spot endless opportunities with session recordings. Use segments and filters to quickly close in on friction that hurts your conversion rates and bottom line.
Get answers with friendly feedback forms that are shown to the right people at the right time with Triggers. Get inspired and grow your business.
Use Smilejet for email to align your communication with your audience wants and needs. Add feedback widgets to the bottom of your newsletters and email signatures to find out what content resonates with your audience.
Gain insight in how customers react to emails from for example support and sales, so you can improve your tone of voice and train your team.
Any website big and small experiences bugs and areas that have unnecessary friction. Spot problems early on and automatically with UX monitoring.
This feature detects special behaviour from scroll, click and mouse movement and provides a step by step report with potential problems per page with "video" evidence.
Spot more complex problems and friction with feedback forms and session recordings.
Feel confident and remove assumptions and guesswork. Make decisions based on actual unbiased user feedback. Get the next best thing to sitting beside your audience and see how people experience your website or service.
Visually validate your ideas with session recordings and customer feedback. Discover opportunities you never knew existed.
When feedback keeps pouring in, it soon becomes a time consuming task to analyze every feedback item. With text analytics you easily get a grasp of what's happening and what people are saying in one single overview.
With the help of AI, view the most talked about topics, sentiment, talk with your data by simply asking questions about your collected data and more.
Share unbiased insights to get buy-in from your team and stakeholders. Build a compelling case to get everyone on your team on the same page.
Show them actual session recordings from visitors as they browse your website or service and feedback from your audience.
Watch how your audience is using your website or service and discover friction that otherwise went on unnoticed, probably for years. See which bits people love, and... which bits they don't love. Get inspired and make high impact changes.